Question 1

What is Glimvia?

Accepted Answer

Glimvia is an independent, mobile-first client for Apache Superset. It allows you to access your dashboards, charts, and data insights from your phone, with an interface optimized for mobile devices.

Question 2

What technology is Glimvia built on?

Accepted Answer

Glimvia runs on Apache Superset, heavily customized by Woodfrog. If you want a similar custom Superset build or a migration off licensed BI for your own data, Woodfrog offers Apache Superset consulting and development at https://woodfrog.tech/superset-analytics.

Question 3

Is Glimvia open source like Apache Superset?

Accepted Answer

Glimvia is a closed-source application. While it is built to connect to the open-source Apache Superset platform, Glimvia itself is a proprietary product developed and maintained by Woodfrog Design. This allows us to offer a dedicated mobile experience and support for our users.

Question 4

How can I be sure my data is safe if the app is not open source?

Accepted Answer

We take data security very seriously. Your credentials are encrypted and stored only on your device, never on our servers. The app communicates directly with your Superset instance, and we do not collect or store any of your dashboard data. You can find more details in our Privacy Policy.

Question 5

What specific data does Glimvia access, and where is it stored?

Accepted Answer

Glimvia accesses your Superset instance URL and username to authenticate you, then fetches the dashboard and chart data you have permission to view. All of this is stored locally and securely on your device with industry-standard encryption, and dashboard data is cached on your device for faster loading and offline access. We do not store your password or dashboard data on our servers, and we do not track your usage of specific dashboards or charts. The only data we collect is anonymous crash reports and usage analytics.

Question 6

I cannot log in. What should I do?

Accepted Answer

Please ensure your Superset instance URL is correct, including 'http://' or 'https://'. Double-check your username and password. If your instance uses SSO (like Google or Okta), that is not yet supported.

Question 7

My dashboard is not loading or shows a blank screen.

Accepted Answer

This can happen due to network issues or if a chart on the dashboard is too complex for mobile rendering. Try pulling down to refresh. If the problem persists, check your connection and the dashboard complexity on desktop.

Question 8

Why am I getting an 'Invalid Credentials' error?

Accepted Answer

This means the username or password you entered is incorrect. Please verify your credentials for the Superset instance you are trying to connect to. Remember that passwords are case-sensitive.

Question 9

How do I switch between dashboards?

Accepted Answer

You can navigate between your dashboards using the main list on the home screen. You can also favorite dashboards to have them appear at the top for quick access.

Question 10

Can I use Glimvia on desktop?

Accepted Answer

Glimvia is designed as a mobile-first application. While you can run it on a desktop simulator, the primary and intended use case is on iOS and Android devices. For desktop, we recommend using the standard Apache Superset web interface.

Question 11

The app logs me out automatically. Why?

Accepted Answer

For security, Glimvia respects the session timeout configured on your Superset instance. If your session expires, you will be logged out automatically. You may need to ask your Superset administrator to adjust session length if needed.

Question 12

What should I do if the app crashes?

Accepted Answer

If the app crashes, please try restarting it. If the issue continues, please report it through the 'Support' page, providing as much detail as possible about what you were doing when it crashed.

Question 13

Why are some charts shown as tables?

Accepted Answer

Glimvia supports a wide range of Superset core visualizations. However, some highly custom or complex chart types may not be fully supported for mobile rendering. In these cases, Glimvia displays the underlying data in a table format so you can still access the information.

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